Our Story, Our Passion, Our Team at VetProductsDirect

OUR STORY

Built for Aussie pets

Our story began over 20 years ago when we noticed something missing. Pet owners were struggling to find premium, vet-recommended products at prices they could actually afford. That gap sparked an idea, and VetProductsDirect was imagined into life.

Starting out on the Sunshine Coast, we were a small team with a big goal: to make high-quality pet care more accessible for Aussie families. We’re proud to still be 100% Australian owned and operated.

Since then, we’ve grown steadily, expanding our range and building a loyal community. Today, more than 100,000 Australians trust us to help care for their pets.

Dog Hero Image
Kitten with owner
OUR PASSION

Your pet’s health. Our everyday mission.

Here at VetProductsDirect, we’re passionate animal lovers who understand what pet owners want. Trusted products, fair prices and peace of mind.

We’re a small team, not a big call centre. If you need help, you’ll hear from someone who knows the products and actually cares.

Meet The Team

Mark

Co-Founder & Managing Director

Steven

Co-Founder & Executive Director


Marketing

Naomi
Manifesting a greyhound

Naomi

Digital Marketing Manager

Jess
Mobi

Jess

Senior Visual Marketing Coordinator

Christie
Chilli

Christie

Marketing & E-commerce Coordinator

Kim
Scooby Teddy Juicy

Kim

Marketing & E-commerce Coordinator

Izzy
Cat

Izzy

Marketing & Advertising

Brody
Molly & Theodore

Brody

Social Media Content Creator

Zeke
Basketball

Zeke

Junior Admin

Harold
Maymay

Harold

Developer


Customer Service

Rhi
Jasper Nala

Rhiannon

Customer Service Manager

Lisa
Xander Ivy

Lisa

Customer Service Rep

Imogen
Batman

Imogen

Customer Service Rep

Jessica
Winnie Ollie

Jessica

Customer Service Rep


Dispatch

Emilie
T'Challa Maisy

Emilie

Dispatch Manager

Hayley
Bella

Hayley

Labels/Invoicing

Ivy
Bubble Tea

Ivy

Picker/packer

Pascale
Yoda

Pascale

Picker/packer

Ayva
Maple

Ayva

Picker/Packer

Jamie
Rock climbing

Jamie

Picker/Packer

Mitch
Rock climbing

Mitch

Picker/Packer

Why Shop With Us

Vet Approved

We stock only trusted, vet-recommended products you can rely on.

Affordable Prices

Get the same quality products your vet recommends — without the high markup.

Fast Dispatch

We ship daily from our Sunshine Coast HQ so your order gets to you faster.

Real Support

Talk to real people who know our products and are happy to help.

What Our Customers Say

Customer Review 1

“Items always arrive in a good time frame, the price is good and the range you have for pets is amazing to me!”

- Christine W.

Customer Review 2

“Always well priced and fast delivery.”

- Andrew D.

Customer Review 3

“Very happy with using VetProductsDirect as my 'go to' for my pet products.”

- Lynda C.

Customer Review 4

“Great product and quick delivery. My pets are very happy”

- Julie R.

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