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Our Story, Our Passion, Our Team at VetProductsDirect
OUR STORY
Built for Aussie pets
Our story began over 20 years ago when we noticed something missing. Pet owners were struggling to find premium, vet-recommended products at prices they could actually afford. That gap sparked an idea, and VetProductsDirect was imagined into life.
Starting out on the Sunshine Coast, we were a small team with a big goal: to make high-quality pet care more accessible for Aussie families. We’re proud to still be 100% Australian owned and operated.
Since then, we’ve grown steadily, expanding our range and building a loyal community. Today, more than 100,000 Australians trust us to help care for their pets.
OUR PASSION
Your pet’s health. Our everyday mission.
Here at VetProductsDirect, we’re passionate animal lovers who understand what pet owners want. Trusted products, fair prices and peace of mind.
We’re a small team, not a big call centre. If you need help, you’ll hear from someone who knows the products and actually cares.
Meet The Team
Mark
Co-Founder & Managing Director
Steven
Co-Founder & Executive Director
Marketing
Naomi
Digital Marketing Manager
Jess
Senior Visual Marketing Coordinator
Christie
Marketing & E-commerce Coordinator
Kim
Marketing & E-commerce Coordinator
Izzy
Marketing & Advertising
Brody
Social Media Content Creator
Zeke
Junior Admin
Harold
Developer
Customer Service
Rhiannon
Customer Service Manager
Lisa
Customer Service Rep
Imogen
Customer Service Rep
Jessica
Customer Service Rep
Dispatch
Emilie
Dispatch Manager
Hayley
Labels/Invoicing
Ivy
Picker/packer
Pascale
Picker/packer
Ayva
Picker/Packer
Jamie
Picker/Packer
Mitch
Picker/Packer
Why Shop With Us
Vet Approved
We stock only trusted, vet-recommended products you can rely on.
Affordable Prices
Get the same quality products your vet recommends — without the high markup.
Fast Dispatch
We ship daily from our Sunshine Coast HQ so your order gets to you faster.
Real Support
Talk to real people who know our products and are happy to help.
What Our Customers Say
“Items always arrive in a good time frame, the price is good and the range you have for pets is amazing to me!”
- Christine W.
“Always well priced and fast delivery.”
- Andrew D.
“Very happy with using VetProductsDirect as my 'go to' for my pet products.”
- Lynda C.
“Great product and quick delivery. My pets are very happy”
- Julie R.